Return, Refund & Cancellation Policy
At UpInterview, we strive to ensure that your experience with our platform and services is seamless and valuable. This policy outlines the terms under which cancellations, refunds, and returns may be requested.
1. Service-Based Nature
UpInterview provides non-tangible, time-bound services, including:
- • Live mock interviews
- • Assessments and evaluations
- • Interviewer outsourcing and scheduling
- • Question bank access and management
Due to the nature of these services, our refund and cancellation policy is time-sensitive and conditional.
2. Cancellation Policy
You may cancel scheduled services as follows:
Mock Interviews & Assessments
- 24+ hours advance: Eligible for full refund or free rescheduling
- Within 24 hours: May not be eligible for refund but can be rescheduled once (based on availability)
- No-shows: Missed sessions without prior notice are non-refundable
Interviewer Outsourcing / Scheduled Projects
- 48+ hours advance: Cancellations must be made at least 48 hours in advance
- Late cancellations: May be subject to partial deduction based on service preparation
3. Refund Policy
Eligible Refunds
Refunds may be approved in the following situations:
- • Technical failure caused by our platform during the session
- • Service not delivered as described or agreed
- • Interviewer unavailability without rescheduling option
- • Platform downtime affecting scheduled services
Non-Eligible Refunds
We do not offer refunds in cases such as:
- • User dissatisfaction due to performance outcomes (e.g., failing a real interview)
- • Subjective feedback disagreements
- • Delays caused by user-side issues (internet, power outages)
- • Change of mind after service completion
Refund Process
- Refunds will be processed within 7–10 business days to the original payment method
- A confirmation email will be sent once your refund is approved and initiated
- All prices are listed in INR/USD as applicable
4. Rescheduling Requests
- We allow one-time free rescheduling of a confirmed session if requested at least 12 hours in advance
- Subsequent reschedules or changes made after this period may incur an administrative fee or be declined
- Rescheduling is subject to interviewer availability and platform capacity
5. Payment Terms
- • All payments for interviews, assessments, or premium services must be made in advance
- • Prices may change at our discretion; notice will be provided in advance
- • All transactions are processed securely through encrypted payment gateways
- • Payment confirmations and receipts are sent via email
6. How to Request a Cancellation or Refund
Please contact our support team with the following information:
Required Information
- • Full name and registered email address
- • Booking details (date, time, service type)
- • Reason for cancellation or refund request
- • Any supporting documentation (if applicable)
7. Special Circumstances
Emergency Situations
We understand that emergencies can occur. In cases of medical emergencies, family emergencies, or other unforeseen circumstances, please contact our support team immediately.
We will review each case individually and may offer alternative solutions such as:
- • Extended rescheduling options
- • Service credits for future use
- • Partial refunds based on circumstances
8. Processing Timeline
Business Days
Request review and approval
Business Days
Refund processing initiation
Business Days
Refund appears in your account
9. Subscription Services
Monthly and Annual Plans
- • Monthly subscriptions can be cancelled at any time with effect from the next billing cycle
- • Annual subscriptions may be eligible for prorated refunds within the first 30 days
- • Unused credits or sessions may be carried forward based on plan terms
- • Cancellation requests must be submitted before the next billing date
10. Force Majeure
In cases of events beyond our control (natural disasters, government restrictions, global pandemics, etc.), we will work with affected customers to reschedule services or provide appropriate compensation as feasible.
11. Dispute Resolution
If you have concerns about our refund decision, you may request a review by:
- • Providing additional documentation or context
- • Requesting escalation to our management team
- • Participating in mediation if necessary
12. Policy Changes
We reserve the right to modify this policy at any time. Updated policies will be published on our website with the revised effective date. Continued use of our services after policy changes constitutes acceptance of the updated terms.
13. Contact Information
For cancellation or refund requests, please contact our support team:
No: 16 Gurukrupa Nilaya
07th Cross Street,
Muninanjappa Layout,
Ramoorthy Nagar,
560016.
Important Note
This policy is designed to be fair to both our customers and service providers. We encourage you to read through these terms carefully and contact us if you have any questions before booking our services.